After-sales Terms for Distributors of Yamaway International Limited

I. Applicable Products for After-sales Terms

1. Electric bicycles
2. Electric bicycle accessories

II. Distribution Regions

1. European Union member states (continental regions only, excluding dependent territories and island regions)
2. United States (continental regions only, excluding dependent territories and island regions)

III. Information to be Provided by the Distributor

1. A copy of the business license of the Chinese domestic company
2. A copy of the identity card of the legal representative of the Chinese domestic company
3. A document explaining the association between the Chinese domestic company and the sales platform store
4. If the sales and sales platform are applied for using a non-Chinese domestic company, a document explaining the association between the Chinese domestic company and the foreign company is also required.
   (The documents for this clause may be omitted for the paid-before-delivery charging terms.)

IV. No-reason Return

1. Within 30 days from the customer’s receipt, if the electric bicycle has no signs of use and does not affect secondary shelf sales, a no-reason return is supported; if it is overdue or detected by an agency entrusted by Party A to have signs of use that affect secondary sales, a no-reason return is not supported.
2. For no-reason returns, Party B shall bear the following expenses for each returned item: logistics fees, inspection fees, packaging replacement fees (including packaging materials), and warehouse handling fees (specifically based on data provided by the warehouse). If the goods are damaged during the return journey by the customer, the resulting losses shall be borne by Party B.
3. If Party B does not use Party A’s “return handling method” for the return, Party B shall bear the logistics fees for sending the goods and the warehouse handling fees (self-sent items are at risk of being rejected by the warehouse; before operating the return, Party B must notify Party A’s after-sales personnel, and the return process shall be operated after the after-sales personnel confirm).
4. Before operating a no-reason return, the customer shall provide photos or videos of the actual situation of the goods in advance according to Party A’s requirements for returning goods (the condition of the goods, the packaging condition of the inner box when packing, and the condition of the outer box after packing) for Party A to evaluate whether the return standard is met. If the standard is not met, the return will not be accepted.

V. Quality Issue Return

1. Within 30 days from the customer’s receipt by Party B, the following non-human quality issues (including: motor damage, battery damage, frame damage, instrument failure, multiple damages to the whole vehicle) support returns; other issues only support the delivery of repair parts; if it is overdue or detected by an agency entrusted by Party A to be inconsistent with the customer’s description, a refund is not supported.
2. For quality issue returns, Party A will default to making an appointment for the local logistics to pick up the returned items, and Party A will bear the logistics fees. (Other handling methods need to be confirmed with Party A before operating the return).
3. If relevant accessories have been reissued to the customer due to quality issues, it is deemed that the customer has accepted self-repair. In this case, returns are no longer allowed.
4. For minor quality issues that do not affect normal riding, if the customer accepts compensation, Party A is willing to bear compensation expenses within 5% of Party B’s purchase amount; if the customer does not accept compensation and requests a return, after the quality issue is detected and confirmed by an agency entrusted by Party A, the resulting losses shall be borne by Party A; if the detection result does not match the customer’s complaint, the expenses incurred (including product depreciation and freight) shall be borne by Party B.
5. Discrepancy between product description and actual product
   • Submission period: Apply within 5 working days after the customer of Party B receives the goods;
   • Product description requirements: If there is a discrepancy between the information provided by Party A and the product actually received by the customer, Party A may provide compensation to the customer according to the customer’s wishes (the compensation amount does not exceed 5% of the goods amount), return, or exchange; if the after-sales issues and expenses incurred (including product depreciation and freight) are caused by the discrepancy between the product pictures and descriptions on Party B’s sales page and the information provided by Party A, Party B shall bear them.

VI. Return and Other Instructions

1. Romania, Bulgaria, Croatia, and Serbia are relatively remote, and logistics fees may change frequently. Additional logistics fees need to be charged. For details, please consult the relevant contact person of Party A.
2. For the return method of making an appointment for the local logistics to pick up the goods, Party B shall provide accurate pick-up information 2 working days in advance (the pick-up date and the customer’s pick-up information of Party B, and the goods and accessories to be returned shall be prepared in advance).
3. Party B shall provide accurate customer pick-up information. If the package is undelivered and returned due to incorrect pick-up information provided by Party B, the logistics cannot contact the customer, the delivery address has access control, or other abnormal situations, Party B shall bear the resulting expenses (logistics round-trip fees and related handling fees).
4. If the order logistics information has not been updated for more than a week, Party B is allowed to cancel the order, and Party A will contact the logistics to intercept and recall it. For orders that cannot be recalled, Party B must request the customer to reject the goods. For orders that are not rejected, Party A will still regard them as valid orders and will not refund.
5. For orders that Party B requests to cancel after delivery, the resulting freight and handling fees shall be borne by Party B.

VII. Notes on Return Packages

1. Before returning the goods, Party B must require the customer to clean the electric bicycle in advance, especially the frame, handlebars, front and rear wheels, rear cover, and other positions. After cleaning, please take clear photos and send them back (if the vehicle is not cleaned, it will affect the refund amount).
2. All accessories must be returned, including: charger (with packaging box), on-board tool kit (with tools), and instructions, etc.
3. Please print out the return logistics waybill and paste it on the outer box (the waybill must cover the original shipping waybill), and arrange for six-sided photos of the outer package of the 包裹 to prevent the express delivery from being returned to the sender due to abnormal scanning.
4. After handing over the return package to the express delivery, please keep the delivery certificate signed by the courier and take a photo to send back (a delivery certificate is required for claiming compensation in case of express delivery loss).

VIII. Issues of Party B and Its Customers

1. For orders returned due to providing incorrect addresses or incorrect recipient contact information, if they do not affect secondary sales, Party A will deduct the round-trip freight, inspection fees, and handling fees from the refund and then refund to Party B. If there is damage, Party A will also deduct the repair fees.
2. No-reason return
   For products returned by customers for no reason, before Party A refunds to Party B, the ownership of the goods belongs to Party B. If the goods are returned to Party A’s warehouse, Party B shall decide on the disposal plan within 2 working days, and Party A will cooperate with the handling. The relevant expenses incurred shall be borne by Party B.

IX. Logistics Issues

X. Warehouse Issues

1. Wrong delivery by the warehouse
   • Submission period: Within 5 working days (顺延 for holidays) after the order logistics tracking information shows that the product has been delivered. Party B shall provide photos for Party A to verify. After verification, Party A may provide compensation to the customer according to the customer’s wishes (the compensation amount does not exceed 5% of the goods amount), return, or exchange.
2. Omission of spare parts
   • Submission period: Within 5 working days (顺延 for holidays) after the order logistics tracking information shows that the product has been delivered.
     Party B shall provide photos for Party A to verify. After verification, Party A will reissue the spare parts.

XI. After-sales Clauses

1. Slight scratches on the vehicle body do not belong to product quality issues. If Party B minds, please place orders carefully. If a return is applied for due to such reasons without using the electric bicycle after receipt, it will be handled as a “no-reason return”, and the return expenses shall be borne by Party B; the refund amount will be arranged according to the return situation of the product to the warehouse. If it affects secondary sales, a full refund cannot be arranged.
2. Party A’s electric bicycles do not provide roadworthiness certificates. Please place orders carefully. If a return is applied for due to this reason without using the electric bicycle after receipt, it will be handled as a “no-reason return”, and the return expenses shall be borne by Party B; the refund amount will be arranged according to the return situation of the product to the warehouse. If it affects secondary sales, a full refund cannot be arranged.
3. During the warranty period, Party A provides spare parts for free, and Party B bears the maintenance fees. The product warranty period is as follows; if other spare parts have quality issues upon receipt, please feedback within 7 days from the customer’s receipt date, and Party A will arrange for free reissue; if quality issues occur beyond the period, Party B shall purchase them at its own expense.

4. If free spare parts or compensation have been provided to Party B, it is deemed that Party B has accepted the risk of maintenance, and in this case, the return service will no longer be enjoyed. Please use the compensation clause carefully.
5. When the customer receives the goods, if the outer packaging is obviously damaged, Party B shall require the customer to reject the receipt. If the customer signs for the package, it is defaulted that the package is 没问题. If the product is damaged after unpacking, Party A cannot claim compensation from the logistics company, and the relevant losses shall be borne by Party B.
6. In the case of contactless delivery, if the package is found to be damaged, Party B shall require the customer to take photos of the package before unpacking (the damaged part and the express waybill information must be clear), and then take photos of the product after unpacking. In this case, claiming compensation from the logistics may not be successful. It is recommended that Party B try not to provide contactless delivery addresses.

XII. Exclusion Clauses

1. Damage caused by modifying the vehicle with non-factory spare parts is not covered by the warranty.
2. Damage caused by violent use or violent destruction is not covered by the warranty.
3. Damage caused by traffic accidents, natural disasters, or wars is not covered by the warranty.
4. Damage caused by water ingress or flooding is not covered by the warranty.
5. Damage to components caused by unstable voltage is not covered by the warranty.
6. Spare parts that have passed the warranty (quality guarantee) period are not covered by the warranty.
7. Failures caused by overloading are not covered by the warranty.
8. Failures caused by the user not using, maintaining, and servicing the vehicle according to the user manual are not covered by the warranty.
9. Failures caused by not using the vehicle in accordance with local laws and regulations are not covered by the warranty.

XIII. Supplementary Instructions

1. These return and after-sales terms are applicable to products sold from April 22, 2021. Orders placed before April 22, 2021, will continue to be subject to the previous after-sales content agreed upon by both parties. If you have any questions, please contact us in a timely manner.
2. If Party A adjusts the products or cooperation methods, it will notify Party B in the form of an email document or written form. Party B shall immediately make adjustments to the matter. If no adjustments are made, Party A will not accept the relevant issues and losses arising therefrom.
3. The four major components, including the battery, motor, controller, and frame, have a quality guarantee period of one year. Free replacement is provided during the quality guarantee period, including postage and manufacturing costs (excluding non-quality issues).
4. Party A also provides the warranty period and price of each spare part.